This blog post, written by a Clayton Moulynox of Evolve IT Australia (an Australian company with a similar offering to Mother), says it better than I can today.

Read the full article here. This is my favorite quote:

"If you don't have a partnership with a technology company that understands business you're likely to be left behind in the wake of your competitors. IT companies are changing their business models to a more consultative partnering approach, and most are dropping the old fashioned adhoc break/fix type support altogehter. So if you rely on your IT guy there will inevitably be one day soon he's not available to assist you when you need urgent support, and you might just find yourself up a familiar creek without a paddle because you don't have a strong partnership with an IT company. I believe the number of IT companies willing to answer your call to provide adhoc support will reduce as their business models shift to managed services with long term clients who look to them for business improvement, not just IT support."